Privacy Policy

1. Introduction

At Aixra (part of Aljhaz Business Services Group), we value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and disclose information we obtain from you when using our services.

2. Information We Collect

2.1 Information you provide directly:

• Full name and email address
• Mobile number and company name
• Payment information (processed securely via Paylink gateway — we do not store it)
• Prompt content and knowledge bases you enter
• Message content and conversations managed by your agents

2.2 Information we collect automatically:

• IP address, browser type, and device
• Usage logs and activities within the platform
• Cookies to improve your experience

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and operating the Smart Consultant and WhatsApp Agent services
• Processing payments and subscriptions
• Improving service quality and developing new features
• Communicating with you about your account or updates
• Complying with legal and regulatory requirements

4. Information Sharing

We do not sell your personal data to any third party. We may only share your information with:

• OpenAI: to process AI conversations (OpenAI does not retain data after processing per their agreements)
• Ultramsg: to operate the WhatsApp Business service
• Paylink: to process payments
• Government authorities: only upon legal request

5. Data Security

We implement advanced security measures to protect your data, including:

• Data encryption in transit (HTTPS/SSL)
• Password encryption using the latest algorithms
• Full data isolation between clients
• Daily backups
• Continuous monitoring against breaches

6. Your Rights

Under Saudi Arabia's Personal Data Protection regulations, you have the following rights:

• Access: request a copy of your stored data
• Correction: correct any inaccurate information
• Deletion: request deletion of your data (subject to legal obligations)
• Objection: object to the processing of your data
• Portability: request transfer of your data to another service

7. Data Retention

We retain your data throughout your active subscription period. Upon cancellation, we keep the data for 90 days to allow reactivation, after which it is permanently deleted (except data legally required to retain).

8. Cookies

We use cookies to:

• Maintain your login session
• Remember your preferences
• Analyze site usage to improve it

9. Children

Our services are not directed to individuals under 18 years of age. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of any material changes via email or platform notification. Your continued use of our services after the update constitutes acceptance of the updated policy.

11. Contact Us

For any inquiries about this policy or to exercise your rights:

• Email: info@aixraai.com
• Phone: +966 55 663 6273
• Address: Jeddah, Saudi Arabia

Last updated: May 27, 2026